How to Change Order Statuses via Merchant Portal?
This feature allows merchants to update an order’s status throughout the order lifecycle, such as New, Accepted, Ready, Completed, Void, or Rejected. This helps merchants clearly track order progress and manage each order based on its current stage.
- New - This refers to an order that has been placed through a channel such as the Mobile App, Online Ordering Website, or POS, but has not yet been accepted by the merchant.
- Accepted - This refers to an order that has been accepted by the merchant and is ready to be processed. Depending on the POS settings, new orders may also be accepted automatically. Once accepted, the order will be sent to the KDS for the kitchen staff to begin preparation.
- Ready - This refers to an order that has been prepared and is ready to be handed over to the customer. The customer may be informed through PA announcement, SMS, or push notification, depending on the available setup.
- Completed - This refers to an order that has been fully processed, with all ordered items provided to the customer.
- Void - This refers to an order that is currently in the "New" or "Accepted" status but cannot be processed further by the merchant. In such cases, the order may be voided, and the customer may be refunded.
- For example, if a customer places an order but the merchant later discovers that a key ingredient is out of stock, the merchant may void the order and issue a refund.
- Rejected - This refers to a new order that has been declined by the merchant before it is processed.
- For example, the merchant may reject an order if there are not enough ingredients available to prepare the items.
How to Mark Orders as Accepted?
Step 1
Login to "Applova Merchant Web".
Step 2
Go to "Sales Orders".
Step 3
Click on the '✔' icon under the "Actions" column.
Step 4
Tick the checkbox if you wish to notify the customer that the order is accepted via push notifications.
Step 5
Click "Confirm" and the order will be moved to the accepted orders table.
How to Mark Orders as Ready?
Step 1
Login to "Applova Merchant Web".
Step 2
Go to "Sales Orders".
Step 4
Click on the '✔' icon under the "Actions" column.
Step 5
Tick the checkbox if you wish to notify the customer that the order is ready via push notifications.
Step 6
Click "Confirm" and the order will be moved to the table that displays orders that are ready.
How to Mark Orders as Completed?
Step 1
Login to "Applova Merchant Web".
Step 2
Go to "Sales Orders".
Step 4
Click on the '✔' icon under the "Actions" column.
Step 5
Tick the checkbox if you wish to notify the customer of the order completion via push notifications.
Step 6
Click "Confirm" and the order will be moved to the table that displays completed orders.
How to Mark Orders as Void?
This can be done only when the order is in "Accepted" or "Ready" states.
Step 1
Login to "Applova Merchant Web".
Step 2
Go to "Sales Orders".
Step 4
Go to "More" and click "Mark as Void" on the order you need to refund the payment.
Step 5
Choose the refund method from the given options.
Step 6
If you select "Item Refund", choose the items you wish to refund and click "Continue".
Step 7
Enter a reason for refunding and tick the checkbox if you wish to notify the customer about the refund via push notifications.
Step 8
Click "Confirm".
How to Mark Orders as Rejected?
This can be done only when the order is in "New" state.Step 1
Login to "Applova Merchant Web".
Step 2
Go to "Sales Orders".
Step 3
From the dropdown select "New" and the new orders will be displayed.
Step 4
Go to "More" and click "Mark as Rejected" on the order you wish to reject.
Step 5
Enter the reason for rejection and tick the checkbox if you wish to notify the customer of the order rejection via push notifications.
Step 6
Click "Confirm".
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