How to Manage Applova Rewards on Merchant Web Portal?

How to Manage Applova Rewards on Merchant Web Portal?

Applova Rewards helps you build customer loyalty by encouraging repeat visits and higher spend. By offering points-based rewards, such as free items or discounts, you can give customers a reason to keep coming back while maintaining control over your margins.

Using the Merchant Web Portal, you can enable the rewards program, define multiple methods on how customers earn points, create reward offers, and manage existing rewards at any time.

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Use Case Scenario

Broadway Bagels drove loyalty by giving customers points for their regular purchases and providing attractive rewards for redemption, they created an incentive for them to return more often and develop stronger, long-term connections with their business.

How to Use Applova Rewards?

Step 1

First login to the 'Merchant Portal' and go to the 'Settings' tab.

Step 2

Next, navigate to the 'Plugins' section and select 'Applova Rewards'.

Step 3

Then click on 'Applova Rewards' to start configuring rewards.

Now, let's get started with defining the point accumulation methods

How to Configure Point Accumulation Methods?

Alert

Before enabling Applova Rewards by clicking the “Turn On” button, it is recommended to first set up a point accumulation method and a reward program.

Merchants can choose from four available Point Accumulation Methods:

Sign Up Based

This earning method allows merchants to automatically award loyalty points when customers sign up. This helps encourage more customer registrations and increases rewards participation.

Example: Offer 25 points when a customer signs up for the rewards program.

Step 1
First go to the “Points Accumulation” tab, click on “Add Earning Method” and select the “Sign-Up Based” option.

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Step 2
Next enter the number of points that customers can earn when they sign up for the rewards program.

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Step 3
Finally click on “Accept” to save the configurations.

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Spend Based Earning

This earning method tracks how much each customer spends and converts it into loyalty points, helping drive repeat purchases.

Example: Offer 1 point for every $5 a customer spends on their order.

Step 1

First go to the 'Points Accumulation' tab, click on 'Add Earning Method' and then select the 'Spend-Based' option.

Step 2

Next enter the 'Amount Spent' by the Customer and the Points Earned for that Amount.

Step 3

Finally Click on 'Accept' to save the configurations.

Visit Based Earning

Give customers points every time they place an order or visit your restaurant. This helps to encourage repeat visits.

Example: Offer 10 points every time a customer spends more than $15 in one visit (per order).

Step 1

First go to the 'Points Accumulation' tab, click on 'Add Earning Method' and select the 'Visit-Based' option

Step 2

Next enter the 'Minimum Order Amount'.

Step 3

Then enter the Points that can be Earned.

Step 4

Finally click on 'Accept' to save the configurations.

Item Based Earning

Customers earn points when they buy specific menu items you choose — like a signature dish or special combo. Great for promoting high-value or featured items.

Example: Offer 5 points when a customer orders a Margherita Pizza.

Step 1

First go to the 'Points Accumulation' tab, click on 'Add Earning Method' and select the 'Item-Based' option

Step 2

Next search and select the items from the dropdown menu.

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The selected items will appear as tags, they can be removed using the 'x' button

Step 3

Then enter the Points that can be Earned.

Step 4

Finally click 'Accept' to save the configurations.

Category Based Earning

Customers get points when they order from selected menu categories, like desserts, drinks, or appetizers. Use this to highlight parts of your menu.

Step 1

First go to the 'Points Accumulation' tab, click on 'Add Earning Method' and select the 'Category-Based' option.

Step 2

Next search and select the categories from the dropdown menu.

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The selected categories will appear as tags, they can be removed using the 'x' button

Step 3

Then enter the Points that can be Earned.

Step 4

Finally click 'Accept' to save the configurations.

How to Configure Rewards Programs?

Reward Programs define how customers can redeem the points they have earned. Different types of rewards can be created based on how the discount should be applied.

Discount on Entire Order

This reward type allows customers to redeem points for a discount on their full order.

Example: Offer $3 off the entire order when a customer redeems 85 points.

Step 1
In the “Rewards Programs” tab and click on “Create Reward Program” and select “Discount on Entire Order.”

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Step 2

In the Basic tab, enter the required reward details.

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Select the Discount Type as either Amount or Percentage.

Enter the discount value.

Enter the number of points required to redeem the reward.

Enter the minimum order amount.

Enter the reward program name.

Step 3
In the Advanced tab, you can optionally:

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set the reward program to a specific time limit

upload a reward campaign image

Step 4
Click the "Accept" button to create the reward program.

Discount on Specific Items

This reward type allows customers to redeem points for a discount on selected menu items.

Example: Offer 100% off a Classic Milk Tea when a customer redeems 120 points.

Step 1
In the “Rewards Programs” tab and click on “Create Reward Program” and select “Discount on Specific Items.”

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Step 2
In the Basic tab, select the applicable items and enter the required reward details.

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Select the items eligible for the reward.
Select the Discount Type as either Amount or Percentage.
Enter the discount value.
Enter the number of points required to redeem the reward.
Enter the minimum order amount.
Enter the reward program name.

Step 3
In the Advanced tab, you can optionally:

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set the reward program to a specific time limit
upload a reward campaign image

Step 4
Click the "Accept" button to create the reward program.

Discount on Specific Categories

This reward type allows customers to redeem points for a discount on items from selected categories.

Example: Offer 10% off Refreshers when a customer redeems 60 points.

Step 1
In the “Rewards Programs” tab and click on “Create Reward Program” and select “Discount on Specific Categories.”

Step 2
In the Basic tab, select the applicable categories and enter the required reward details.

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Info

Select the categories eligible for the reward.
Select the Discount Type as either Amount or Percentage.
Enter the discount value.
Enter the number of points required to redeem the reward.
Enter the minimum order amount.
Enter the reward program name.

Step 3
In the Advanced tab, you can optionally:

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set the reward program to a specific time limit
upload a reward campaign image

Step 4
Click the "Accept" button to create the reward program.

Alert

Applova Rewards are not automatically activated after configuration. Once a reward is set up, the merchant must click “Turn On” to make it active. If needed, the reward can be deactivated at any time using the “Turn Off” button and reactivated later by turning it back on.

Managing Existing Rewards Programs

How to Edit Applova Rewards?

Step 1

First go to the reward you want to make changes to

Step 2

Then click on the option to edit the reward

Step 3

Finally click on "Accept" to save the changes

How to Delete Applova Rewards?

Step 1

First go to the reward you want to delete

Step 2

Then click on the '⋮' and choose the option to remove the reward

Step 3

Finally confirm the deletion and the changes will be automatically saved

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