How to Manage Applova Rewards on Merchant Web Portal?
This feature is available by default
Applova Rewards helps you build customer loyalty by encouraging repeat visits and higher spend. By offering points-based rewards, such as free items or discounts, you can give customers a reason to keep coming back while maintaining control over your margins.
Using the Merchant Web Portal, you can enable the rewards program, define multiple methods on how customers earn points, create reward offers, and manage existing rewards at any time.
Use Case Scenario
Broadway Bagels drove loyalty by giving customers points for their regular purchases and providing attractive rewards for redemption, they created an incentive for them to return more often and develop stronger, long-term connections with their business.
How to Use Applova Rewards?
Step 1
First login to the 'Merchant Portal' and go to the 'Settings' tab.
Step 2
Next, navigate to the 'Plugins' section and select 'Applova Rewards'.
Step 3
Then click on 'Applova Rewards' to start configuring rewards.
Now, let's get started with defining the point accumulation methods
How to Configure Point Accumulation Methods?
Before enabling Applova Rewards by clicking the “Turn On” button, it is recommended to first set up a point accumulation method and a reward program.
Merchants can choose from four available Point Accumulation Methods:
Sign Up Based
This earning method allows merchants to automatically reward loyalty points when customers sign up. This helps encourage more customer registrations and increases rewards participation.
Merchants can also pair this earning method with a reward that matches the sign-up points, so new customers have enough points to redeem a reward after signing up.
Example: Offer 25 points when a customer signs up and create a reward that gives 25% off an order when customers redeem those points.
Step 1
First go to the “Points Accumulation” tab, click on “Add Earning Method” and select the “Sign-Up Based” option.
Step 2
Next enter the number of points that customers can earn when they sign up for the rewards program.
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Step 3
Finally click on “Accept” to save the configurations.
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Spend Based Earning
This earning method tracks how much each customer spends and converts it into loyalty points, helping drive repeat purchases.
Example: Offer 1 point for every $5 a customer spends on their order.
Step 1
First go to the 'Points Accumulation' tab, click on 'Add Earning Method' and then select the 'Spend-Based' option.
Step 2
Next enter the 'Amount Spent' by the Customer and the Points Earned for that Amount.
Step 3
Visit Based Earning
Give customers points every time they place an order or visit your restaurant. This helps to encourage repeat visits.
Example: Offer 10 points every time a customer spends more than $15 in one visit (per order).
Step 1
First go to the 'Points Accumulation' tab, click on 'Add Earning Method' and select the 'Visit-Based' option
Step 2
Next enter the 'Minimum Order Amount'.
Step 3
Then enter the Points that can be Earned.
Step 4
Finally click on 'Accept' to save the configurations.
Item Based Earning
Customers earn points when they buy specific menu items you choose — like a signature dish or special combo. Great for promoting high-value or featured items.
Example: Offer 5 points when a customer orders a Margherita Pizza.
Step 1
First go to the 'Points Accumulation' tab, click on 'Add Earning Method' and select the 'Item-Based' option
Step 2
Next search and select the items from the dropdown menu.
The selected items will appear as tags, they can be removed using the 'x' buttonStep 3
Then enter the Points that can be Earned.
Step 4
Finally click 'Accept' to save the configurations.
Category Based Earning
Customers get points when they order from selected menu categories, like desserts, drinks, or appetizers. Use this to highlight parts of your menu.
Step 1
First go to the 'Points Accumulation' tab, click on 'Add Earning Method' and select the 'Category-Based' option.
Step 2
Next search and select the categories from the dropdown menu.
The selected categories will appear as tags, they can be removed using the 'x' buttonStep 3
Then enter the Points that can be Earned.
Step 4
Finally click 'Accept' to save the configurations.
How to Configure Rewards Programs?
Reward Programs define how customers can redeem the points they have earned. Different types of rewards can be created based on how the discount should be applied.
Discount on Entire Order
This reward type allows customers to redeem points for a discount on their full order.
Example: Offer $3 off the entire order when a customer redeems 85 points.
Step 1
In the “Rewards Programs” tab and click on “Create Reward Program” and select “Discount on Entire Order.”
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In the “Rewards Programs” tab and click on “Create Reward Program” and select “Discount on Entire Order.”
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Step 2
In the Basic tab, enter the required reward details.
Step 3
In the Advanced tab, you can optionally:
In the Advanced tab, you can optionally:
Discount on Specific Items
This reward type allows customers to redeem points for a discount on selected menu items.
Example: Offer 100% off a Classic Milk Tea when a customer redeems 120 points.
Step 1
In the “Rewards Programs” tab and click on “Create Reward Program” and select “Discount on Specific Items.”
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Step 2
In the Basic tab, select the applicable items and enter the required reward details.
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- Select the items eligible for the reward.
- Select the Discount Type as either Amount or Percentage.
- Enter the discount value.
- Enter the number of points required to redeem the reward.
- Enter the minimum order amount.
- Enter the reward program name.
Step 3
In the Advanced tab, you can optionally:
- set the reward program to a specific time limit
- upload a reward campaign image
Step 4
Click the "Accept" button to create the reward program.
Click the "Accept" button to create the reward program.
Discount on Specific Categories
This reward type allows customers to redeem points for a discount on items from selected categories.
Example: Offer 10% off Refreshers when a customer redeems 60 points.
Step 1
In the “Rewards Programs” tab and click on “Create Reward Program” and select “Discount on Specific Categories.”
Step 2
In the Basic tab, select the applicable categories and enter the required reward details.
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- Select the categories eligible for the reward.
- Select the Discount Type as either Amount or Percentage.
- Enter the discount value.
- Enter the number of points required to redeem the reward.
- Enter the minimum order amount.
- Enter the reward program name.
Step 3
In the Advanced tab, you can optionally:
- set the reward program to a specific time limit
- upload a reward campaign image
Step 4
Click the "Accept" button to create the reward program.
Managing Existing Rewards Programs
How to Edit Applova Rewards?
Step 1
First go to the reward you want to make changes to
Step 2
Then click on the option to edit the reward
Step 3
Finally click on "Accept" to save the changes
How to Delete Applova Rewards?
Step 1
First go to the reward you want to delete
Step 2
Then click on the '⋮' and choose the option to remove the reward
Step 3
Finally confirm the deletion and the changes will be automatically saved
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