Applova AI Assistant

Applova AI Assistant

What is Applova AI Assistant?

The AI Assistant is a built-in chatbot on the Merchant Portal that helps merchants make data-driven decisions and quickly access information. It appears as a blue chat icon in the bottom-right corner of the portal and can answer questions about customers, sales, and products, provide guidance on Applova features, and suggest tailored promotion and marketing ideas to help businesses grow.

Info Use Case Scenario

Bella Italia, a family-owned Italian restaurant, manages both dine-in and online orders through the Merchant Portal. The owner, Maria, often struggles to track which menu items drive the highest repeat purchases and which customers contribute most to sales. Instead of manually exporting reports and filtering spreadsheets, Maria uses the AI Assistant in the Merchant Portal.

By using this feature, Bella Italia is able to:

  • Instantly ask questions like “What are my top-selling products?” and receive a ranked list without accessing reports manually.

  • Quickly identify repeat customers by asking “Who are my top customers?” so the team can plan personalized promotions.

Ultimately, this allows Bella Italia to save time, reduce dependency on manual reporting, and make faster, data-backed business decisions that improve customer loyalty and efficiency.

What Can the AI Assistant Do?

The AI Assistant is designed to simplify everyday tasks by providing instant answers and insights without the need to search through reports or documentation. Here are some examples of what the AI Assistant can do:

  • Customer Insights

    • Example: “Who are my top customers?”

    • Get quick visibility into your most valuable and repeat customers so you can plan targeted promotions and loyalty campaigns.

  • Sales Insights

    • Example: “How are my sales doing?”

    • Receive summarized reports on daily, weekly, or monthly sales performance, allowing managers to track trends and spot slow periods in real time.

  • Product Insights

    • Example: “What are my top-selling products?”

    • Identify your most popular menu items instantly, helping you make better stocking decisions and highlight bestsellers to new customers.

  • Promotion and Marketing Ideas

    • Example: “Suggest a promotion for slow weekdays.”

    • The assistant can recommend tailored promotions and marketing ideas based on the business’s sales patterns, helping merchants boost traffic and increase revenue.

  • Feature Guidance

    • Example: “How to configure [specific feature]?”

    • The assistant can provide step-by-step guidance and information about Applova features, helping merchants resolve questions without needing to leave the Merchant Portal

How to Use the AI Assistant?

Step 1
Login to the Applova Merchant Portal.

Step 2
Click on the blue chat icon on the right bottom corner.

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Step 3
A chat window will open on the right side of the screen.

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Step 4
Start a Conversation with the assistant.

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Suggested Conversation Starters

Here are a few questions you can try with the AI Assistant:

  • “Who are my top customers this month?”

  • “Show me my sales performance for this week.”

  • “What were my top-selling products last month?”

  • "What promotion should I run to increase weekday sales?"

  • “How do I edit an Order in the POS? "

These examples are only starting points. The AI Assistant can respond to a wide variety of questions based on your restaurant’s operations and Applova’s available features.

Notes
Feature In Action:
Watch Video


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