Applova AI Assistant

Applova AI Assistant

What is Applova AI Assistant?

The AI Assistant is a built-in chatbot on the Merchant Portal that helps merchants make data-driven decisions and quickly access information. It appears as a chat icon in the bottom-right corner of the portal and can answer questions about customers, sales, and products, provide guidance on Applova features, and suggest tailored promotion and marketing ideas to help businesses grow.

Info Use Case Scenario

Bella Italia, a family-owned Italian restaurant, manages both dine-in and online orders through the Merchant Portal. The owner, Maria, often struggles to track which menu items drive the highest repeat purchases and which customers contribute most to sales. Instead of manually exporting reports and filtering spreadsheets, Maria uses the AI Assistant in the Merchant Portal.

By using this feature, Bella Italia is able to:

  • Instantly ask questions like “What are my top-selling products?” and receive a ranked list without accessing reports manually.

  • Quickly identify repeat customers by asking “Who are my top customers?” so the team can plan personalized promotions.

Ultimately, this allows Bella Italia to save time, reduce dependency on manual reporting, and make faster, data-backed business decisions that improve customer loyalty and efficiency.

What can the AI Assistant Do?

The AI Assistant is designed to simplify everyday tasks by providing instant answers and insights without the need to search through reports or documentation. Here are some examples of what the AI Assistant can do:

  • Customer Insights

    • Example: “Who are my top customers?”

    • Get quick visibility into your most valuable and repeat customers so you can plan targeted promotions and loyalty campaigns.

  • Sales Insights

    • Example: “How are my sales doing?”

    • Receive summarized reports on daily, weekly, or monthly sales performance, allowing managers to track trends and spot slow periods in real time.

  • Product Insights

    • Example: “What are my top-selling products?”

    • Identify your most popular menu items instantly, helping you make better stocking decisions and highlight bestsellers to new customers.

  • Promotion and Marketing Ideas

    • Example: “Suggest a promotion for slow weekdays.”

    • The assistant can recommend tailored promotions and marketing ideas based on the business’s sales patterns, helping merchants boost traffic and increase revenue.

  • Feature Guidance

    • Example: “How to configure [specific feature]?”

    • The assistant can provide step-by-step guidance and information about Applova features, helping merchants resolve questions without needing to leave the Merchant Portal

  • Holiday & Seasonal Campaign Support

    • Example: “What promo should I run for Valentine’s Day?”

    • The assistant recognizes major US holidays, uses an up-to-date US holiday calendar, and can suggest or proactively prompt timely holiday-specific campaigns (e.g., Black Friday, Cyber Monday).


How to Use the AI Assistant?
Step 1
Login to the Applova Merchant Portal.

Step 2
For first time users an animation will appear with two options:
Info
Ask Applova AI: This will initiate a conversation with the AI Assistant
Remind me Later: The pop up will re-appear after a time period


Step 3
From the second time onwards click on the chat icon on the right bottom corner.
       

Step 4
Start a conversation with the assistant by selecting one of the suggested questions or typing your own question in the input field.


Step 5
After starting a conversation the a set of options are available:
NotesNote: The AI Assistant includes:

  • Chat History (Clock Icon): Lets you browse and reopen previous conversations so you can quickly refer back to earlier chats.

  • Start a New Chat (Plus Icon): Allows you to switch to a new conversation at any time without continuing the current chat thread.

  • Response Feedback (Thumbs Up / Thumbs Down): You can rate each AI-generated response.

    • Selecting Thumbs Up confirms the response was helpful.

    • Selecting Thumbs Down opens a feedback window where you can choose a reason (e.g., irrelevant reply, inaccurate information, not actionable, too vague, hard to understand, or other) and optionally add additional comments. This feedback helps improve the assistant’s responses.

Suggested Conversation Starters

Here are a few questions you can try with the AI Assistant:

  • “Who are my top customers this month?”

  • “Show me my sales performance for this week.”

  • “What were my top-selling products last month?”

  • "What promotion should I run to increase weekday sales?"

  • “How do I edit an Order in the POS? "

These examples are only starting points. The AI Assistant can respond to a wide variety of questions based on your restaurant’s operations and Applova’s available features.

How to Start a New Chat with the AI Assistant?
Step 1
Open the Applova AI Assistant.

Step 2
Start a new chat with the AI Assistant

Step 3
Click the “+” icon in the top-right corner of the chat window.

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Step 4
A new chat will be started with the AI Assistant.

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How to View Chat History with the AI Assistant?
Step 1
Open the Applova AI Assistant.

Step 2
Click the Chat History icon.

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Step 3
Select a previous chat to view the conversation.

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How to Create a Promo Code with the AI Assistant?
Step 1
Open the Applova AI Assistant.

Step 2
Type a request such as “Create a promo code” to start the process.

InfoThe assistant will ask for the required details to create your promo code. Based on the example shown in the conversation, you may be prompted to provide:

  1. Discount amount or percentage (e.g., “10% off”).

  2. Promo title (e.g., “Holiday Promo”).

  3. Start date (e.g., “Start of the month”).

  4. Expiry date (e.g., “End of this month”).

  5. Minimum order amount or usage limits (if any).

  6. Channels where the promo should be visible (mobile app, web store, etc.).

Step 3
Respond with the required details to create the Promo Code.

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Step 4
Click on "Create" to finalize and create the Promo Code.

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How to Provide Feedback on AI Assistant Responses?
Step 1
Open the Applova AI Assistant.

Step 2
Start a new chat with the AI Assistant.

Step 3
Click the Thumbs Up or Thumbs Down icon on the response.

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Notes
If you click the Thumbs Down icon, a “Help us improve” window will appear.
In this window, you can select a reason for the feedback (for example: Irrelevant reply, Inaccurate information, Not actionable, Too vague, Hard to understand, or Other) and you can also enter additional feedback (optional) before clicking Submit.



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