How to Mark Orders as Accepted, Ready, Completed, Void or Rejected?

How to Mark Orders as Accepted, Ready, Completed, Void or Rejected?

This feature allows the merchant to change the status of the order as Accepted, Ready, Completed, Void or Rejected.
Accepted - 
Ready - 
Completed - 
Void - 
Rejected - 

Marking as Accepted

Step 1
Login to "Applova Merchant Web". 
Step 2
Go to "Sales Orders".
Step 3
Click on ✔ icon on the under the "Actions" column.

Image Link

Step 4
Tick the checkbox if you wish to notify the customer that the order is accepted via push notifications.

Image Link

Step 5
Click "Confirm" and the order will be moved to the accepted orders table.

Marking as Ready

Step 1
Login to "Applova Merchant Web". 
Step 2
Go to "Sales Orders".
Step 3
From the dropdown select "Accepted" and the accepted orders will be displayed.

Image Link

Step 4
Click on ✔ icon under the "Actions" column.

Image Link

Step 5
Tick the checkbox if you wish to notify the customer that the order is ready via push notifications.

Image Link

Step 6
Click "Confirm" and the order will be moved to the table that displays orders that are ready.

Marking as Completed

Step 1
Login to "Applova Merchant Web". 
Step 2
Go to "Sales Orders".
Step 3
From the dropdown select "Ready" and the accepted orders will be displayed.

Image Link

Step 4
Click on ✔ icon under the "Actions" column.


Step 5
Tick the checkbox if you wish to notify the customer of the order completion via push notifications.

Image Link

Step 6
Click "Confirm" and the order will be moved to the table that displays completed orders.

Marking as Void

Notes
This can be done only when the order is in "Accepted" or "Ready" states.
Step 1
Login to "Applova Merchant Web". 
Step 2
Go to "Sales Orders".
Step 3
From the dropdown select either "Accepted" or "Ready".

Image Link

Step 4
Go to "More" and click "Mark as Void" on the order you need to refund the payment.


Step 5
Choose the refund method from the given options.


Step 6
If you select "Item Refund", choose the items you wish to refund and click "Continue".


Step 7
Enter a reason for refunding and tick the checkbox if you wish to notify the customer about the refund via push notifications.


Step 8
Click "Confirm".

Marking as Rejected

Notes
This can be done only when the order is in "New" state.
Step 1
Login to "Applova Merchant Web". 
Step 2
Go to "Sales Orders".
Step 3
From the dropdown select "New" and the new orders will be displayed.
Step 4
Go to "More" and click "Mark as Rejected" on the order you wish to reject.


Step 5
Enter the reason for rejection and tick the checkbox if you wish to notify the customer of the order rejection via push notifications.


Step 6
Click "Confirm".

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